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ENTTEC EMU: Using the link provided, download the latest version of EMU.To update the software, please visit the developers website.To update your operating system, please visit the Microsoft or Apple support article.We recommend that you make sure that your chosen software and the operating system are both up to date:.Two causes of not being able to find the device within your software is conflicting drivers, or multiple pieces of software open at the same time all trying to access the device. Software not recognizing DMX USB Pro / DMX USB Pro Mk2 on Mac This guide is designed to help DMX USB Pro / DMX USB Pro Mk2 users discover their device which is currently not being recognized or found by their Windows based software such as ENTTEC EMU, Chamsys MagicQ, D::Light and QLC+. Modified on: Tue, 31 May, 2022 at 7:20 AM Solution home General Knowledge DMX USB Windows: Software not recognizing DMX USB Pro / DMX USB Pro Mk2